United MakGroup Technologies LLC Joins Verint Financial Compliance Partner Program
Dubai, UAE, February 2, 2020 – United MakGroup Technologies LLC, a leading mission critical technology solutions specialist in the Middle East with domain expertise in banking and financial institutions, today announced it has joined a financial compliance partner program created by Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™.
With offices spread across Dubai, Abu Dhabi, Bahrain and United Arab Emirates, MakGroup Technologies LLC offers full sales and support functionalities across the region. Backed with a team of over 65 professionals, the company offers specialized technology solutions for the trading floor including trading floor voice communications, compliance recording, specialized keyboards, ergonomic consoles, digital signage, AV solutions, e-billing solutions and robotic process automation. United MakGroup is a one-stop shop for all customers needing support for their mission critical environments. The company has been a certified Verint partner since 2012 and recognized for its exemplary recording support across platforms for the past two decades.
Verint’s Financial Compliance solution—available both in the cloud and on-premise—supports modern work processes and offers a broad range of capabilities to help the financial industry tackle risk and regulatory compliance. These include the ability to capture, retain, monitor and analyze omnichannel communication streams offered by unified communications (UC), trader voice, mobile and IP telephony solutions by Microsoft, Cisco, IPC, BT, and other leading vendors. This is augmented by automated operational verification, proactive communication governance and an open approach to facilitate integration to address sophisticated requirements for record-keeping, monitoring and compliance evidencing. Recognized in the 2019 RegTech Insight Awards, the solution delivers capabilities that can prevent non-compliant incidents from occurring and make sense of large volumes of unstructured data. By outpacing other industry solutions that only offer capture-and-archive capability, Verint’s Financial Compliance helps organizations work proactively to maintain adherence, avoid fines and reduce the cost of compliance.
“We are proud to work with Verint to provide solutions and compliance services to support our customers,” said Hans Van Loon, Sales Director for United MakGroup Technologies LLC. “We offer highly resilient and secure platforms to serve the automatic, on-demand, and interaction-based recording needs of organizations that require continuous voice logging for regulatory compliance, quality monitoring and risk management purposes. Our solutions seamlessly integrate with a variety of communication hardware and software, including all major CTI, trading floor switches and CRM systems. We are proud to say that we manage and support the recording requirements with 24/7 AMCs for the majority of the top 20 banks in the region.”
“The Financial Compliance Partner Program brings together a broad array of best-of-breed solutions, services and support providers to simplify compliance processes, modernize the way to address complex regulations and automate the underlying infrastructure for financial services organizations that are cost-effective and sustainable,” said Verint’s John Bourne, senior vice president, global channels and alliances. “We are pleased to welcome United MakGroup Technologies LLC to our growing network of experts in this field with whom we are helping financial market participants address increasing regulatory demands.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
About United MakGroup Technologies LLC
UNITED MAKGROUP TECHNOLOGIES LLC is the leading, trusted and well-known mission-critical technology solutions provider in the ME region. Our core domain expertise lies in the sectors of banking and financial services, contact centers, telecoms, oil & gas companies and public safety & security organizations. With a strong focus on delighting our customer, our solutions are backed with unmatched after-sales support & service which is a benchmark in the industry. www.makgroup.ae