Khadamat, a Joint Venture between Mubadala and Serco, has successfully developed and implemented, at the UAE University in Al Ain, one of the most advanced Computer-Aided Facility Management (CAFM) deployments in the Middle East. The implementation was successfully supported by FSI Middle East who worked closely with Serco and Mubadala to find the optimal balance of CAFM features to attend the needs of both the Facilities Management provider (Khadamat) and the infrastructure owner (Al Hikma Development/Mubadala).
Joe Boyle, Managing Director of Serco’s Integrated Facilities Services Sector said “Serco’s commitment to enhancing the quality of services delivered to our clients is at the forefront of our driving principles. The development and implementation of world class CAFM systems is a key element of our service offering and critical for the delivery of best in class Facility Management services.”
The chosen technology, FSI’s Concept Evolution system, offers great opportunity to enhance the onsite team’s efficiency and effectiveness. The upgraded CAFM system supports advanced deployment of real time monitoring through a critical mobility solution, which consists of tagging all building spaces and assets with Quick Response (QR) Codes. As a result, the work orders identification, recording and processing time have been significantly reduced, providing better quality of service and improved customer experience.
In addition, the platform is integrated with the stores and timetabling system; auto generated notifications are provided including health and safety drop down menus; and SLA monitoring and colour code identification form part of the platform configuration.
Adrian Jarvis, General Manager of FSI Middle East stated, “This has been a challenging project, which FSI welcomed as it aligns with our commitment to innovation within software solutions and to working in partnership with clients to deliver a forward-thinking service”.
David Irvine, General Manager of Al Hikma Development, a Mubadala Company commented: “As the representative of the buildings’ owner, I acknowledge that the importance of a fully functional and integrated CAFM system is essential, not only for today but for the whole life of the assets, and the updated Concept Evolution Platform allows us to constantly review the Lifecycle model and to ensure that appropriate resources are available at the right time to maintain the buildings at their optimal state for use by our tenant, the UAE University.
About Serco Middle East
Serco are public sector experts who specialise in the delivery of essential public services with over 50,000 people working across the world in defence, transport, justice, immigration, health, and other citizen services across national, state and local government. Together, we bring a world of experience to what we do.
Our broad cross sector and international experience means we can transfer constantly updated standards of best practice, share new service innovations and drive improvements in the performance of the public services we manage.
A strong public sector ethos runs through our organisation which is why you will always find our people are motivated to make a positive difference. We constantly evaluate our performance and the efficiency of our operations, as well as the outcomes we achieve for citizens.
In the Middle East, Serco employs more than 4,500 people across 5 countries - Bahrain, Iraq, Saudi Arabia, Qatar and the United Arab Emirates and are constantly monitoring emerging markets in the region for new entry opportunities. In the Middle East, we operate in the sectors of Transport, Aviation, Defence, Health and Integrated Facilities Management.
We have been operating in the Middle East since 1947 and have a profound understanding of the region, its drivers, operational environment, working practices and its cultural sensitivities; delivering essential services to customers on behalf of governments, semi-governments and large private corporations.
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